BIS Owner operator of London-based data centres

Keep your staff productive with access to our responsive service desk

Our service desk provides you with a single number to call for all your IT issues; from lost passwords and problems with applications to more serious network or hardware outages, we’ve got it covered. Our London based one-stop shop ensures that your end-users are kept productive and happy by simplifying and managing complex service and support requirements.

Our service desk provides the following benefits:

• Experts. We don’t just provide a person to answer your call but instead provide you a complete team of technical experts available around the clock 24 hours per day, 365 days per year. We don’t employ call loggers; all our service desk staff are technically trained.
• Ownership. As we can deliver an end-to-end managed service, our service desk team work with each of the relevant infrastructure teams to ensure your issues are resolved rapidly.
• One Number. From the desktop to the data centre, we offer support in all areas including applications, servers, networks, and storage including remote and mobile users.
• One World. From Hong Kong to New York, we deliver great support across the world. The BIS team can complement your in-house first line or provide a completely outsourced service.
• One System. From quotes, to orders, to service tickets whatever you need to know about your account, it’s captured on one system. Which means we can answer your queries, fast.
• Responsive. Our workflow-driven incident management system, change management and service level monitoring means that average response times are below Gartner’s average of 3 rings and our First Time Fix Rate is in excess of 80%.

To find out more about our service desk solutions, please contact us today to get a quote, arrange a data centre tour, consultation or call us now on +44 20 7861 7814.